Questions, answered clearly.

AJRAK LTD provides health education consultations intended to help people understand general health topics, health terminology and relevant information from reliable sources. Discussions are shaped around the educational questions you raise and the level of explanation you find helpful.

No. The service is educational and is not a substitute for an appointment with an appropriately qualified healthcare professional. It does not include clinical assessment, diagnosis, interpretation of your individual test results, prescribing or treatment planning.

It may suit people who want a clearer explanation of general health information, unfamiliar terminology or a topic they would like to understand better. Before an appointment is agreed, we will consider whether the question falls within the educational scope of the service.

Yes. The aim is to explain relevant general information in clear language, clarify terminology and distinguish established information from points that may require further checking. You can tell us if you prefer a simpler explanation or would like a term explained in more detail.

No particular outcome can be guaranteed. The scope of each session depends on the questions raised, the agreed duration and the information available. The service is intended to support understanding, not to guarantee a personal health outcome or a particular conclusion.

Visit the Contact page and provide your contact details, the general topic you would like to understand and any practical preferences requested on the form. Please avoid submitting unnecessary personal or detailed health information.

No. An enquiry is a request for information, not confirmation of an appointment. The proposed scope, fee, duration, date, time, location and other relevant arrangements must be confirmed before the booking is treated as agreed.

Consultations are intended to take place face to face. The specific location and appointment arrangements must be confirmed with you in advance. The company’s registered address is not, by itself, confirmation of the consultation venue.

Response times depend on enquiry volume and availability. Your enquiry does not reserve a particular time slot. If a specific response time is important to you, please ask when submitting your enquiry and wait for confirmation.

Yes. You can describe your question in general terms and ask whether it appears suitable for a health education discussion. If it requires clinical assessment, individual medical advice or another service outside our scope, we will explain that the enquiry cannot be addressed as part of the educational consultation.

It can help to write down the main topic you want to understand, any unfamiliar terms and two or three questions you would most like to discuss. You do not need to prepare a detailed medical history for a general educational enquiry.

The service does not provide individual test-result interpretation or clinical record assessment. Please do not send detailed records or sensitive documents unless a specific educational purpose has been discussed and an appropriate arrangement has been confirmed. For interpretation of your own results, contact the healthcare professional responsible for your care.

The discussion focuses on the agreed educational topic. Depending on the question and available time, it may include explanations of terminology, discussion of general health information, clarification of information sources and identification of points that may need further checking.

A written summary or report is not automatically included unless it has been expressly described and agreed as part of the service before the appointment. If you need written material, please raise this during the enquiry so its scope, format, fee and delivery arrangements can be confirmed.

We will aim to prioritise the questions covered by the agreed scope and available time. Any further discussion or additional work must be discussed separately, including its scope, availability and any additional fee, before it is agreed.

The fee depends on the specific consultation option, agreed duration and scope. The applicable total price and any relevant additional charges should be explained before you commit to the service. Please rely on the current service information and written confirmation rather than assuming that an example price applies to every enquiry.

The applicable price, what is included and any relevant additional costs should be made clear before you enter into the service agreement. No additional work or fee should be added without explaining the proposed change and obtaining your agreement, except where a different lawful arrangement applies.

The service description and booking confirmation should identify the agreed topic or scope, session duration, fee, location, appointment arrangements and any written material specifically included. If any point is unclear, please ask before confirming the booking.

Please contact us as soon as possible if you need to request a different date or time. A change depends on availability and must be confirmed. Any applicable rescheduling terms will be explained in the service agreement and remain subject to your statutory rights.

Cancellation and refund arrangements depend on the booking terms, the circumstances and any statutory rights that apply. If you wish to cancel, contact us in writing and identify the appointment or service concerned. We will explain the applicable process and any refund due under the relevant terms and law.

Some service contracts concluded online or away from business premises are subject to a 14-day cancellation period under the Consumer Contracts Regulations 2013. Whether the rules apply and how the period operates depend on the circumstances. Specific rules may apply if you request that a service begins during the cancellation period or if the service is fully performed.

Please read the Service Cancellation Policy and the terms provided with your booking.

If we need to cancel an agreed appointment, we will contact you about the available next steps. Depending on the circumstances and your agreement, this may include arranging another time or returning any amount due for a service that will not be provided. Applicable statutory rights will be respected.

Please provide the contact details requested by the form and a brief description of the general topic you want to understand. Avoid unnecessary sensitive details, full medical records or identifying information about other people.

Information may be used to respond to your enquiry, assess whether your topic fits the service, arrange an agreed appointment, manage service records and meet applicable legal obligations. Further details about lawful grounds, retention periods, rights and relevant service providers are set out in our Privacy Policy.

Only provide information that is reasonably needed for the enquiry. For general questions, a broad description of the topic may be sufficient. If you choose not to provide optional information, we can explain whether we can still consider your enquiry without it.

Contact us at enquiries@greenfieldenquiries.services and explain what you would like to request. We will handle the request under the applicable data protection rules. Requests are normally answered within one calendar month, subject to any lawful extension or other applicable provision.

No. AJRAK LTD’s health education consultations do not provide diagnosis, clinical assessment, prescribing or treatment planning. For personal medical advice, contact an appropriately qualified healthcare professional who can consider your individual circumstances.

Individual test-result interpretation is outside the service scope. We may discuss general meanings of health terminology or explain general information about a topic, but you should ask the healthcare professional responsible for your care to explain what your own results mean.

We will explain that the question falls outside the educational scope of the service. Depending on the nature of your concern, you may need to contact your GP, pharmacist or another appropriately qualified healthcare professional.

This website and its consultations are not an emergency service and are not monitored for urgent medical concerns. If you believe you may be experiencing a life-threatening emergency in the UK, call 999. For urgent health advice that is not a life-threatening emergency, use the appropriate NHS service or contact a qualified healthcare professional.

Please contact us with a description of your concern, the relevant appointment or communication, and the outcome you are seeking. We will review the matter and respond under our complaints procedure. You can read our Complaints Policy for further information.